Better Life Pharmacy is committed to providing safe, respectful, and transparent care to every patient we serve. Below are your rights as a patient, along with your responsibilities as a partner in your own care.
Your Rights as a Patient
- Dignity and Respect — You have the right to be treated with courtesy, dignity, and respect at every visit and interaction.
- Clear Counseling — You have the right to receive clear, current, and understandable information from our pharmacists about your medications and treatment plan.
- Informed Discussion — You have the right to ask questions and receive information about your specific drug therapy, including possible side effects and drug interactions.
- Decision-Making — You have the right to make decisions about your care, including the right to decline a recommended treatment or therapy.
- Privacy — You have the right to expect that all counseling, communication, and personal health information will be handled confidentially and in compliance with applicable privacy laws.
- Pharmacist Advocacy — You have the right to have your pharmacist act as an advocate for appropriate drug therapy, working with your prescriber to identify alternatives when appropriate.
- Cost Transparency — You have the right to be informed, upon request, of the cost of services and products in advance.
- Awareness of Responsibilities — You have the right to be informed of your responsibilities as a patient (outlined below).
- Right to File a Complaint — You have the right to file a complaint with the New Jersey State Board of Pharmacy:
- Phone: (973) 504-6450
- Website: njconsumeraffairs.gov
Your Responsibilities as a Patient
- Provide Accurate Information — Give our pharmacy team accurate, complete information and identification as required by law.
- Proper Handling & Storage — Once you receive your prescription, you’re responsible for storing and handling it appropriately.
- Active Participation — Ask questions and seek clarification about how to take your medication correctly.
- Report Concerns — Let us know promptly about any problems, side effects, or dissatisfaction with our services.
- Keep Us Informed — Notify us of any changes to your prescriptions, insurance coverage, address, or phone number as soon as possible.
- Coordinate with Your Prescriber — Communicate with your treating physician about your medications and any concerns related to your treatment.
Effective healthcare depends on collaboration between patients, pharmacists, and prescribers. Better Life Pharmacy is here to support you — please don’t hesitate to reach out with questions about your medications or your care.
